FAQS

Frequently Asked Questions

Where is your product made?

Proudly made in the USA!

What material are the dresses made from? 

Our Pips and Poppy dresses are 95% soft cotton and 5% spandex to give it that little stretch it needs. 

 How do I care for my dress, will it shrink?

We suggest you to machine wash cold then hang dry. We wanted to make these items not only comfy-but durable enough for a little one to play in but also noteworthy enough for those special occasions. So as long as the care label is followed you should have little to no shrinking.

How do your dresses fit?

All of our dresses fit true to size but if in between sizes we recommend sizing up for extra growing room. We have posted a size chart on each of our dress photos for more exact measurements.

 Return Policy?

We are sure you will be satisfied with your Pips and Poppy Dress, however if you are not pleased let us know and we will be happy to address your concerns. We will check every Pips and Poppy dress thoroughly before it is shipped to you. Only unworn/unwashed items, within 14 days of the date your item was delivered can be returned. Return shipping is the responsibility of the buyer unless it is a defected item.

Defect or Damaged?

If you receive an item that has been defected or damaged please contact us as soon as possible at hello@pipsandpoppy.com. You have 14 days to contact us about any damaged or defective items, items can not be worn or washed. We are here to help you figure out any issues so please do not hesitate to reach out to us.

What is the shipping process?

All items take only 24 hours to process (excluding weekends and holidays). Once the items are processed they are shipped first class mail which usually takes 3-4 business days to get to you. If you have not received an email, be sure to check your spam folder on updates about your order.

When we launch new items shipping may be delayed a few days due to the amount of orders we receive. We will keep you in the loop via instagram @pipsandpoppy 

Do you ship internationally?

We are currently shipping world wide but our free shipping will not apply. Shipping costs will be different for each area, rates apply at checkout. Feel free to contact us via email if you have any specific requests or questions about these rates.  

For any additional questions or to say hi please free to email us at: hello@pipsandpoppy.com